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Refund Policy

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At Sunset Mobile Notary, we are committed to providing accurate, professional, and timely services. We understand that unexpected issues may arise and strive to handle them fairly.

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Refund Eligibility

Refunds may be issued under the following circumstances:

  • The notarization or apostille was denied or rejected due to an error caused by us, with official proof of rejection provided. We will attempt to correct the issue free of charge, but you may request a refund instead.

  • An appointment is canceled with at least five (5) hours' notice prior to the scheduled appointment time.

 

Non-Refundable Situations

Refunds will not be issued for:

  • Cancellation or no-show with less than five (5) hours' notice.

  • Notarization denied due to client-side issues, including: lack of valid identification, unwillingness or inability to sign in person, incomplete or incorrect documents, or signer deemed not of sound mind.

  • Travel and convenience fees are non-refundable once the notary is en route or has arrived at the appointment location.

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  • Cancellations & Rescheduling

  • Appointments canceled with at least five (5) hours' notice may be refunded (excluding non-refundable travel or processing fees).

  • Cancellations made with less than five (5) hours' notice may result in forfeiture of prepaid fees.

  • Clients may reschedule one time at no additional charge if at least five (5) hours' notice is provided. Rescheduling is considered moving the appointment to another day.

 

Late Arrival Policy

To respect both client and notary schedules:

  • Up to 15 minutes late with prior notice: No additional fee

  • 15 minutes late without prior notice: $25 late fee

  • 30 minutes late (with or without notice): $25 late fee

  • More than 45 minutes late: Appointment canceled and must be rescheduled; new travel fee may apply.

 

How to Request a Refund

Email your refund request to Inquiry@sunsetmobilenotary.com with:

  • Client name and appointment date

  • Reason for refund

  • Supporting documentation (if applicable)

We aim to review and respond to all refund requests within 3 business days.

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